14 Day Return Policy
At Williams K9, we are committed to ensuring your complete satisfaction with our dog walking accessories. If, for any reason, you are not entirely satisfied with your purchase, you may return the item(s) within 14 days of the purchase date for a full refund. To initiate a return, please contact our customer support team at support@williamsk9.com with your order number and reason for the return. Our team will provide you with return instructions and a return address. Items must be returned in their original condition and packaging, along with any accessories or included items. Shipping costs for returns are the responsibility of the customer. Refunds will be processed within 7 business days of receiving the returned item(s) and will be issued to the original payment method. If you have any questions or need further assistance, please contact our support team at support@williamsk9.com. We are here to help and ensure you have the best experience with Williams K9. Thank you for choosing Williams K9.
Lifetime Warranty Policy
Our Lifetime Warranty guarantees that our products are free from significant manufacturing defects in materials and workmanship for the lifetime of the product. This warranty covers major manufacturing defects in materials and significant defects in workmanship but does not cover general wear and tear, slight stitching defects, color fading, damage caused by misuse, abuse, neglect, chewing or biting, improper care or cleaning, alterations or repairs made by unauthorized third parties, or loss or theft. To make a warranty claim, please contact our customer service team at [Customer Service Email] with a description of the issue, proof of purchase, and photos of the defective product. Our team will review your claim and, if approved, provide instructions on how to return the defective product. Upon receiving the defective product, we will repair or replace it with the same or a comparable item at no cost to you. The decision to repair or replace the product will be made at the sole discretion of Williams K9. Replacement products may vary in color and style from the original product. This warranty is non-transferable and applies only to the original purchaser, and proof of purchase is required for all warranty claims. To ensure the longevity of your Williams K9 dog walking accessories, please regularly inspect the product for signs of wear and tear, clean according to the instructions provided with your product, and store in a safe place from your dog when not in use. If you have any questions about our Lifetime Warranty or need assistance with a warranty claim, please contact our customer support team at support@williamsk9.com. We are here to help and ensure you have the best experience with our products. Williams K9 reserves the right to modify this Lifetime Warranty Policy at any time. Any changes will be posted on our website and will apply to products purchased after the date of the change.
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